Legal & Privacy
Return and refund policy
1. General Information
The ownership of this website belongs to Jonacaso SL, with NIF B57667727, whose postal address is C/ Sitja 10, Ses Salines 07640, Balearic Islands, Spain. You can contact us by telephone at 971649133 or by e-mail at Maison.martinez@hotmail.com
2. Scope and Scope of Application
These terms and conditions apply to all transactions made in our e-commerce. Jonacaso SL sells its products to customers within the European Union.
3. Payment Methods
We only accept payments through the Redsys payment gateway, allowing the use of credit and debit cards. No other payment methods are accepted.
4. Shipping and Delivery Times
We ship both within Spain and the rest of Europe. The estimated delivery times are:
Shipments to mainland Spain and Islands: 3 to 5 working days.
International shipments within Europe: 1 to 2 weeks.
The customer is responsible for ensuring that the shipping address provided is correct.
5. Return and Refund Policy
Our return and refund policy is for 30 days. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Non-returnable items:
We do not accept returns on the following products:
Perishable goods such as food, flowers, newspapers or magazines.
Intimate apparel or personal hygiene products, hazardous materials or flammable liquids or gases.
Gift cards, downloadable software products, and certain health and personal care products.
Partial refunds:
In certain situations, only partial refunds will be granted:
Any book with obvious signs of use.
CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
Any item that is not in its original condition, is damaged or is missing parts for reasons other than our error.
Any item that is returned more than 30 days after delivery.
Refund Processing
Upon receipt and inspection of your return, we will send you an email notifying you of receipt of the item and approval or denial of your refund. If approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within days.
Delays or missed refunds:
If you have not yet received your refund:
Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially recorded.
Contact your bank, as there is often a processing time before a refund is recorded.
If you have done all this and still have not received your refund, please contact us at
Maison.martinez@hotmail.com
6. Sale Items
Only regular priced items can be refunded. Sale items cannot be refunded.
7. Exchanges and Replacements
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at Maison.martinez@hotmail.com and send your item to: C/ Sitja 10, Ses Salines 07640, Balearic Islands, Spain.
8. Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be sent to you.
If the item was not marked as a gift when it was purchased, or if the purchaser of the gift sent it to themselves for delivery at a later date, we will send a refund to the original purchaser.
9. Return Shipping
To return your product, you must send it to: C/ Sitja 10, Ses Salines 07640, Balearic Islands, Spain.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.
Depending on where you live, the time it may take to receive the exchanged product may vary.
If you are returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
10. Product Guarantee
All of our clothing and decor products carry the standard European warranty, which covers manufacturing defects. If a product is defective, the customer may request a repair, replacement or refund, in accordance with current legislation.
11. Protection of Personal Data
Jonacaso SL complies with the General Data Protection Regulation (GDPR). The personal data collected will only be used to process orders and, where the customer consents, for the sending of targeted advertising. Customers may withdraw their consent at any time by sending a request to our email Maison.martinez@hotmail.com
Legal & Privacy
Privacy Policy
1. Who we are
This Privacy Policy regulates the treatment of personal data on the website operated by Jonacaso SL, with NIF B57667727, and address at C/ Sitja 10, Ses Salines 07640, Balearic Islands, Spain. Our website address is: https://tienda.cassaifashion.com. You can contact us via email at Maison.martinez@hotmail.com for any questions related to data protection.
2. Comments
When visitors leave comments on the site, we collect the data displayed in the comment form, as well as the visitor’s IP address and browser user agent string to aid spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The privacy policy for the Gravatar service is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture will be visible to the public in the context of your comment.
3. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Website visitors can download and extract any location data from images on the website.
4. Cookies
If you leave a comment on our site, you may choose to save your name, email address and website in cookies. This is for your convenience, so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set several cookies to store your login information and screen display options. Login cookies last for two days, and display options cookies last for one year. If you select ‘Remember me’, your login will persist for two weeks. If you log out, your login cookies will be deleted.
If you edit or publish an article, an additional cookie will be stored in your browser. This cookie does not contain any personal data and simply indicates the publication ID of the article you have just edited. It expires after one day.
5. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional tracking from third parties, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged into that website.
6. With whom we share your data
We do not share your personal data with third parties unless it is necessary to comply with a legal obligation or for the provision of the requested services, such as payment processing or product delivery.
If you request a password reset, your IP address will be included in the reset email.
7. How long we keep your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can recognise and approve any follow-up comments automatically rather than keeping them in a moderation queue.
For users who register on our website (if any), we store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their username). Website administrators can also view and edit that information.
7. How long we keep your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can recognise and approve any follow-up comments automatically rather than keeping them in a moderation queue.
For users who register on our website (if any), we store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their username). Website administrators can also view and edit that information.
8. What rights you have over your data
If you have an account on this site or have left comments, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You may also request that we delete any personal data we hold about you. This does not include any data that we are required to retain for administrative, legal or security purposes.
10. Protection of personal data
Jonacaso SL complies with the General Data Protection Regulation (GDPR). The personal data collected is used to process orders and, with your consent, to send you targeted advertising. You can withdraw your consent at any time by sending a request to us at
Maison.martinez@hotmail.com
